8 interview questions when applying to a call center -The JobNetwork

8 interview questions when applying to a call center -The JobNetwork Whether they take orders or offer customer service, call centers are all fairly similar. So there are a number of common questions you can expect to be asked when interviewing for a call center job. Here are 8 to anticipate, along with some suggestions for how to answer them. 1. â€Å"Can you tell me about yourself?†How to Answer It: Emphasize your people skills, since call center work involves talking to people all day. If you’ve ever done volunteer work, now would be a good time to talk about how much you love it. Just be sure to give a fleshed-out answer. The interviewer wants to know more than the kind of information that is already on your resume. Go deeper than your basic statistics.2. â€Å"What do you think a call center is like?†How to Answer It: Stay positive! Maybe taking calls all day is not your ideal job, but if you really want this one, you need to describe a call center as an environment of excellent customer service with employees who are flexibl e, cheerful, and extremely helpful.3. â€Å"What do you know about our company?†How to Answer It: Before going on your interview, do a little research about the company for which you are interviewing. Being able to rattle off a few details about the company in very positive terms reveals an attention to detail, a team-player spirit, and a willingness to do your homework. Not having a substantial response signals that you don’t take getting this job very seriously.4. Question: â€Å"Why do you want to work here?†How to Answer It: Explain that you have the people skills necessary for call center work. If you don’t have call center experience- and you probably won’t if you are asked this particular question- describe your other work or life experiences relevant to call center work. If you’ve ever worked with customers or clients before, or ever had to defuse potentially explosive situations, you should mention such experiences in your response. 5. â€Å"What is quality customer service?†How to Answer It: There’s really only one answer to this question: â€Å"Going above and beyond expectations† is quality customer service.6. â€Å"What are your strengths and weaknesses?†How to Answer It: This is a common question in any job interview. If you’re trying to get a call center job, your strengths should include patience, problem-solving, excellent communication skills, fast learning, and friendliness. Discussing your weaknesses can be a sly way to further emphasize your strengths. For example, you can offer â€Å"I tend to work myself too hard† as a weakness. Just don’t mention anything too negative.7. â€Å"What is the salary you expect to make here?†How to Answer It: Ideally, you would just request the standard salary for someone with your qualifications rather than a specific figure. If the interviewer asks for a specific figure, keep it reasonable without aiming too lo w or you may end up making less than you deserve. Do some research to find out how much someone with your qualifications should earn at a call center.8. â€Å"Where do you see yourself in five years?†How to Answer It: This common question is a way to find out if you plan to stick around or regard the job as a temporary steppingstone. A company is not going to want to hire you if you plan to move on quickly, so tell the interviewer that in five years you see yourself working for this very company†¦but promoted to a more powerful position!

Populist and Progressives essays

Populist and Progressives essays The Populists and Progressive were form of movement that occurred during the outbreaks of the workers union after the civil war. The populists began during the late 1800s.The progressive began during the 1900s. There are many differences between these two movements, but yet these movements have many things that are similar. Farmers united to protect their interests, even creating a major political party. The party was called the peoples party which became known as the populist party. Populists drew its strength from rural areas. Populists tended to be poor and uneducated. They had ideas such as government ownership of major industries. The Populists supported labors demand for an eight hour work day. The most controversial Populist demand concerned the money supply. Farmers being both sellers and debtors, saw inflation as a way to improve their standard of living, but they wanted to expand the money supply. Farmers convinced the government to use silver as well as gold to back the money supply. The congress passed the Bland-Allison Act and the Sherman Silver Purchase. Populist platform urged congress to authorize free and unlimited minting of silver. The Populists were united in favoring the minting of silver to expand the money supply. Democrats agreed with the Populist, but most Republicans favored the gold standard and a smaller money supply. Democrats agreed on a presidential candidate that was with the mint silver, which was William Jennings Bryan. Having joined the Democrats in a losing cause, their party collapsed. The attempt to unite urban workers and farmers into a mass movement for economic reform had failed. Progressivism began in the early 1900s. It had roots in several earlier movements such as the Liberal Republican and the Mugwumps. Progressivism centered in cities. Progressives were middle class and well educated. Progressives stayed in the political mainstream. They aimed not to remake America...